Refund policy

At Baby Depot, we want you to feel confident with every purchase. If you are not fully satisfied, we’re here to help.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it
  • The item must be in its original packaging
  • Proof of purchase (order confirmation or receipt) is required

Certain items may not be eligible for return for hygiene or safety reasons (such as used baby products, personal care items, or opened consumables).

Return Process

To start a return, please contact us at:
📧 contact@babydepotus.shop
📞 +1 407 931 4385

Please include:

  • Your order number
  • The item(s) you wish to return
  • Reason for the return

Once your request is approved, we will provide instructions on how to return your item.

Return Shipping

  • Free return shipping costs, unless the item is defective or incorrect
  • We recommend using a trackable shipping service, as we are not responsible for lost returns

Refunds

Once we receive and inspect your return, we will notify you of the status.

If approved:

  • Your refund will be processed to your original payment method
  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will resolve the issue quickly at no extra cost to you.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us first.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again
  2. Contact your credit card company
  3. Contact your bank

If you still have not received your refund, please contact us.

Contact Us

If you have any questions about this policy, contact us:

Baby Depot
📧 contact@babydepotus.shop
📞 +1 407 931 4385
📍 7500 W Canal Dr, Kennewick, WA 99336, United States